Shye L. Louis, M.Ed, CIRS
National Suicide Prevention Lifeline
50 Broadway, 19th Floor, New York, NY, 10004
Shye Louis has worked for crisis intervention and information & referral programs since 1989, serving in capacities from volunteer crisis counselor through center management. She has worked for crisis centers ranging from small, single-county rural settings, to multi-county/urban programs to national crisis programs. Shye is experienced in delivery/training/management of crisis services in many different service modalities: phone, face-to-face, online chat and text.
Shye has a Master’s Degree in Counseling and Human Development from St. Lawrence University. She is also certified through Living Works as an ASIST Master Trainer (Applied Suicide Intervention Skills Training) and through the Alliance of Information and Referral Systems (AIRS) as an Information & Referral Specialist (CIRS). Shye served on the Board of Directors for the NYS Alliance of Information & Referral Systems (NYS AIRS) from 1998-2012 and the Steering Committee for the National Suicide Prevention Lifeline from 2013-2016. She is currently serving as a member of the Board of Directors for the National Association of Crisis Center Directors (NASCOD), and the Board of Directors of the Alliance of Information and Referral Systems (AIRS).
Shye most recently joined the team at the National Suicide Prevention Lifeline in 2016 as the Coordinator for Best Practices in Suicide Prevention; a role where she is excited to share her range of experience with the over 160 different crisis centers in the Lifeline network. At the Lifeline, Shye leads efforts to define and expand knowledge and expertise in suicide prevention and provides technical assistance to crisis centers related to Lifeline’s Best Practices for Helping Callers (including risk assessment standards, imminent risk guidelines and model operating procedures). Shye also coordinates Applied Suicide Intervention Skills Training (ASIST) and Lifeline Simulation Training efforts.